A little help with your payment.
Start with the message on your payment page. If you need help, contact the platform you were paying or withdrawing from.
How do I make a deposit?
Open the payment page from your platform. Send the exact amount to the number shown. Find the transaction code in your wallet's confirmation SMS, then paste it on the page.
How long does it take?
The time can vary. Keep the payment page open while it checks your payment. If it is still waiting, follow the message on the page or contact your platform.
I paid, but it is not credited. What now?
Do not pay again. Keep your confirmation SMS and transaction code. Check the receiving number and amount, then contact the platform you were paying. Share the payment reference, amount, currency and time.
What does my withdrawal status mean?
Request received means it is waiting. Sending means the transfer is in progress. Money sent means you should check your wallet. Confirming means no action is needed: do not request it again. Money was not sent means you should contact your platform before trying again.
Who should I contact?
Contact the platform you were using. It can look up your payment with its reference. Never share a wallet PIN or password.
My link no longer opens. What should I do?
Ask your platform for help with the link. Keep your SMS if you already paid. Do not send the money again just because a link is not available.